Frequently Asked Questions
Delivery of the cards
In what cities is delivery of a payment card available?

The cards can be delivered by a courier in the following cities: Almaty, Nur-Sultan, Shymkent, Aktobe, Kokshetau, Temirtau, Karagandy, Petropavlovsk, Uralsk, Aktau, Kostanai, Semey, Atyrau, Stepnogorsk, Ust-Kamenogorsk, Pavlodar, Taraz, Kyzylorda and Taldykorgan.

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At what time a payment card can be delivered by a courier?

A payment card shall be delivered by a courier within a city at 10.00 a.m. to 05.00 p.m., on weekdays. The cards are to be delivered solely to an office or home.

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How to check up a status of my delivery?
You can learn the status of the delivery of your payment card by contacting the Call Center of Jýsan Bank at 7711 (toll free from mobile phones). The delivery status view feature will soon be implemented in the Jýsan mobile application.
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How to cancel a card delivery?
You can cancel the delivery of your payment card by contacting the Call Center of Jýsan Bank at 7711 (toll free from mobile phones).
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Which cards may be ordered, delivery included?

At present, both the new and existing clients can order the following cards, delivery included: 

Jýsan Pay - Multicurrency card

Social Card – Social cards where allowances, alimonies and pensions are to be credited to

Jýsan Junior – Child's multicurrency card

Joy Card – Charge card

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If the delivery address is changed, who should I contact?
To change your delivery address, you should contact the Call Center of Jýsan Bank at 7711 (toll free from mobile phones).
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What documents are to be produced to receive a card?
To receive a payment card, an original personal identification document scanned by you when placing the order through the Jýsan mobile application, is required.
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How much does the delivery cost?
The payment card delivery by a courier is a free service.
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What should I do, if I have missed a courier's call?
If you have missed a courier's call, you can call the courier back or contact the Call Center of Jýsan Bank at 7711 (toll free from mobile phones).
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How to get the details of the card delivered?
You can find your card details in the mobile application once you have activated the card through the "About the Card - Details" Section.
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Why have I failed to order a card, courier delivery included?

Reasons for a rejected courier delivery of the payment cards are as follows : 

1. If the client is a nonresident

2. An old version of the Jýsan mobile application is installed 

3. If the client has chosen the collecting of the card from a Bank branch 

4. If the client has chosen different types of the cards, which are not to be delivered by a courier 

5. If the required city is not included in the payment card courier delivery list. 

If a payment card is ordered through the Jýsan mobile application, each client is eligible to order a certain type of the payment card.
 

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May a third party acting on the basis of a power of attorney receive my card?
The card may be received solely by the client, subject to the availability of a personal identification document you have scanned when placing the order through the Jýsan mobile application.
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What should I do, if I receive no SMS requiring an activation of the delivered card?
If you do not receive any SMS requiring an activation of a payment card, you should contact the Call Center of Jýsan Bank at 7711 (toll free from mobile phones).
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Where can I order a card, courier delivery included?

A payment card may be ordered solely through the Jýsan mobile application, from its homepage – see the "New Account or Product."

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