Frequently Asked Questions
Child's card
How to open a child's multicurrency card?

A child's multicurrency card may be opened for children aged 5 to 16 years, whether residents or nonresidents of the Republic of Kazakhstan:

For residents' children, a child's multicurrency card of the preferred design can be ordered through the Jýsan mobile application, courier delivery to their home or office included, or the card can be instantly received at any branch of the Bank.

For children of nonresidents, a child multicurrency card can be opened at any Bank branch at your convenience. Please carry a document containing your IIN, foreign passport, registration certificate, a document issued by a Public Service Center to certify your temporary or permanent residence registration.

 To order a child's multicurrency card, the mandatory requirement is that his/her parent shall hold a multicurrency card. The parent can also order a multicurrency card using the Jýsan mobile application, a courier delivery to the home or office included, or at any Jýsan Bank branch at his/her convenience.

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What are the advantages of a child's multicurrency card?

The advantages of the child's multicurrency card: 

• 4 bright and unique card design options (Donuts, Heroes, Nolik, and Simka) 

• Free issue and free servicing of the card during the first two years! 

• No fees for SMS notifications during the first year 

• No fees for cash withdrawals through the Jýsan Bank ATMs; no fees for up to 500,000 Tenge withdrawn per month using other ATMs in the country! 

• An opportunity to open up to 21 foreign currency accounts per card and to manage them through the parent's Jýsan mobile application 

• The children have a chance to manage their money independently through their own Jýsan Junior mobile application

• The children's money-making drive can be implemented by fulfilling tasks using the Jýsan Junior mobile application 

• Improvement of the children's financial literacy and parent control for transactions

• Up to 2% guaranteed Bonuses to be accrued to you for each cashless purchase - you can use such Bonuses at the JMART marketplace and to make payments through the parent's Jýsan mobile application 

• Up to 10% Bonuses for the purchase of a Jýsan Garant insurance product through the Jýsan mobile application

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Which services are available through the child's Jýsan Junior application?

The following services are available through the child's Jýsan Junior application:

• To view the card balance 

• To fulfill tasks of any kind, as specified by the parent or child on his/her own 

• To view his/her achievements 

• To change data in the My Account

• To transfer money using a telephone or card number 

• Payments: mobile services, transportation, Internet, telephone and TV, shopping and discounts

• Card statement

• Locations of the closest ATMs

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Are any Bonuses available on the child's multicurrency card?

The following Bonuses are available on the child's multicurrency card:

 • Up to 2% guaranteed Bonuses per cashless purchase

• Up to 10% Bonuses for the purchase of a Jýsan Garant insurance product through the Jýsan mobile application

The list of transactions, for which no Bonuses will be accrued.

You can use the Bonuses at the JMART marketplace and to make payments through the Jýsan mobile application. You can view the Bonuses accrued to you at the Single Bonus Account of the "My Bank" Section in the Jýsan mobile application. The maximum Bonus amount payable is 35,000 Tenge per month (per payment card holder, regardless of the number of payment cards held by the client). The maximum Bonus amount accruable per transaction shall be up to 10,000 Bonuses.

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How to top up a child's multicurrency card?

The child's multicurrency card can be topped up in several ways:

• At a Jýsan Bank branch 

• Through a cash-in ATM of Jýsan Bank 

• Through the Kassa 24 and QIWI terminals - no fees

• By means of a money transfer to the card or account.

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What is the fee for cash withdrawal through ATMs using a child's multicurrency card?

Cash withdrawal from the child's multicurrency card:

• From Jýsan Bank's ATMs - no fees

• Up to 500,000 Tenge, inclusively, from other banks' ATMs based in Kazakhstan - no fees; if the amount exceeds 500,000 Tenge - 0.6% of the amount 

• From the banks' ATMs located outside Kazakhstan - 0.5% + 1,000 Tenge

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What is the fee for money transfers using a child's multicurrency card?

Transfer transactions from the child's multicurrency card:

1. to another payment card/account opened with the Bank – no fees

2. to a payment card of another bank in Kazakhstan - 200 Tenge (the maximum transaction amount is 400,000 Tenge)

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An ATM does not issue any banknotes, but the relevant amount has been written off from the card. What should I do?
In case of a questionable/ disputable situation related to a card used in an ATM, you are required to contact a Jýsan Bank branch, which has issued the card, in order to submit an application stating the address and name of the bank the ATM belongs to. Your application shall be considered within up to 30 (thirty) calendar days after the date of submission thereof to
the Bank, or within up to 45 (forty five) calendar days after receipt of such application, if the payment
card has been used outside Kazakhstan. The period of consideration and preparation of a response to the client's application shall be in compliance with the deadlines set forth by
the laws of the RoK and the regulations of the payment systems (Visa/ Mastercard).
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I have lost a child's multicurrency card. How can I withdraw my money?

If you lost your child's multicurrency card, the first thing you should do is freeze the card:

• Through the Jýsan mobile application 

• By contacting the Bank's Call Center at 7711 (toll free from mobile phones) or +7 7172 587 711 (if you are outside Kazakhstan), 

 and then visit the closest branch of the Bank to withdraw the money and to have your card reissued.

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How can I freeze or unfreeze my child's multicurrency card?

The child's multicurrency card may be frozen permanently (if it is lost or stolen) or temporarily at any time:

• Using the Jýsan mobile application

• By contacting the Bank's Call Center at 7711 (toll free from mobile phones) or +7 7172 587 711 (if you are outside Kazakhstan)

You can unfreeze your temporarily frozen card by yourself using the Jýsan mobile application or at a branch of the Bank. 

If a card is completely frozen (because it has been lost, stolen or due to a fraud), such card may not be unfrozen. It is to be reissued at a branch of the Bank.

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Where can I find details of my child's multicurrency card?

Details of a child's multicurrency card can be viewed using the Jýsan mobile application in the "My Bank" Section – go to "Card Details". Alternatively, you can contact the Bank's Call Center at 7711 (toll free from mobile phones) or visit a Bank branch.

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What is СVV/CVC of the child's multicurrency card? What is it required for?
The CVV/CVC code is a three-digit code to validate the payment card; it is located on the rear side of the card, next to the signature box. The CVV/CVC code is used in the course of online purchases and shall be deemed confidential; hence, the Bank strongly recommends not to disclose your CVV/CVC code to any third parties, even if they pretend to be employees of the Bank.
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How can I obtain a child's multicurrency card statement?

The statement can be obtained in the 3 ways:

• Using the Jýsan mobile application

• Through the Jýsan Junior application

• At the closest branch of Jýsan Bank

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An ATM has swallowed my child's multicurrency card. What should I do?

If an ATM does not release your card, the first thing you should do is freeze the card using the Jýsan mobile application or the child's Jýsan Junior application or by contacting the Jýsan Bank Call Center at 7711 (toll free from mobile phones). Then you should visit the closest branch of Jýsan Bank to file an application for withdrawal of the card or reissue of a new one.

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How to close a child's multicurrency card?

The child's multicurrency card can be closed at any branch of the Bank. Please carry the origin of your personal identification document. The addresses and working hours of the Jýsan Bank branches are available from the Jýsan mobile application and on the official website

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