Frequently Asked Questions
Korona Pay
How to make a KoronaPay international money transfer?

A KoronaPay international money transfer may be made in two ways:

  • At a branch of the Bank
  • Using the Jýsan mobile application
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What currencies are supported by the international KoronaPay money transfer system?

The KoronaPay transfer transactions are conducted in Tenge, US dollars, Eur, and Rubles.

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What countries can I sent money to via the KoronaPay international money transfer system?

The full list of countries covered by the KoronaPay international money transfer system is available on the website (Services - Money Transfers), or you can contact Jýsan Bank's Call Center at 7711 (all free from mobile phones).

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When will the money be received if transferred via KoronaPay?

A KoronaPay money transfer will be received within 10 minutes. 
 

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What is the maximum amount that can be transferred via KoronaPay?

The maximum amount that can be transferred via KoronaPay is as follows: 600,000 Russian Rubles,
10,000 US dollars,
8,000 Eur
3,500,000 Tenge
If sent to any other countries, there can be internal restrictions to the amount that is allowed to be transferred.

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Who shall pay the fees for a KoronaPay money transfer - the sender or the recipient?

It is only the sender who shall pay the KoronaPay money transfer fee.

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How long shall the money transferred via KoronaPay, but unclaimed, be stored in the system?

The money received in the result of a KoronaPay international money transfer shall be stored in the system for 180 days.

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If the client makes an error in the recipient's data when sending a money transfer via KoronaPay, what should be done?

If an error is made in the recipient's data when sending a KoronaPay money transfer, it is necessary to contact the branch the KoronaPay money transfer has been sent from.

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May any third person acting on the basis of a power of attorney receive an amount transferred via the international KoronaPay money transfer system?

No KoronaPay money transfer transactions may be executed on the basis of any power of attorney.

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If the sender makes a KoronaPay money transfer in a certain currency, will the recipient be able to receive it in another one?

The recipient of a KoronaPay money transfer may receive the money in another currency, depending on the country of receipt. The currencies shall be converted at the KoronaPay exchange rates.

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Is it allowed to transfer money via KoronaPay to legal entities? Or to receive the money sent by a legal entity through KoronaPay?

No KoronaPay money transfers may be sent to or from any legal entities.

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Is it possible to cancel any KoronaPay money transfer that has already been executed?

To cancel a money transfer, it is necessary to contact the branch the money transfer has been executed at. 
 

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