Frequently Asked Questions
Unallocated metal account
What is the metal account?

The metal account is intended for the client to invest in gold. The Bank opens such account for the client to purchase/sell the gold metal in troy ounces.

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What is required to open a metal account?

To be registered with the mobile application and to produce a personal identification document.

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What type of the metal can be purchased?

The monetary gold with the XAU currency code.

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What is XAU?

XAU is a currency code designating the Gold.

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Are there any requirements applicable to the sale and purchase of the monetary gold?

The gold shall be purchased/sold solely in (integer) multiples of troy ounces through the current accounts in the national currency, KZT, subject to the specified limits.

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Are any third parties’ claims enforceable against the metal accounts?

No third parties’ claims are enforceable against the metal accounts.

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Are there any limits to the purchase/sale of the gold?

The following limits are applicable to the purchase/sale of the gold:

- on weekdays (from 10.00 a.m. to 05.00 p.m.): up to 15,000,000 Tenge/day;

- on weekdays (from 05.00 p.m. to 10.00 a.m.): up to 1,000,000 Tenge/day;

- on weekends/holidays: up to 1,000,000 Tenge/day.  

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At which rates shall the gold be purchased/sold?

The gold shall be purchased/sold at the rates established by the Bank for the XAU currency.

You can view the rates through the mobile application – Currency Exchange Rates.  

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Are assets on the metal accounts subject to any guarantee scheme?

No, they are not.

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Is it possible to close a metal account using the mobile application?

Any metal account shall be closed solely at a branch of the Bank.

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How many metal accounts can be opened?

The number of metal accounts that can be opened is not limited.

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In which other currencies a metal account can be opened?

It can be opened in XAU (monetary gold) only.

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Is it possible to withdraw the gold from the metal accounts?

No physical gold can be withdrawn from the metal accounts.

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How many grams is one troy ounce equivalent to?

1 troy ounce is equivalent to 31.1035 grams.

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Can the gold be purchased and sold using any card or deposit accounts?

The Gold shall be purchased and sold solely using the current accounts in the national currency.

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May nonresidents open any metal accounts?

Only at the Bank’s branches.

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Are there any restrictions on the period during which the gold may be deposited on the metal accounts?

There are no restrictions on the deposit period.

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What is the minimum age at which an individual may qualify for a metal account?

18 years old.

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