You should visit a Bank branch where your account is maintained, and file your application for an OTP card.
If the reissue of an OTP card is initiated by the client, the fee will be 4,000 Tenge (according to the Bank's standard tariffs).
An OTP card will be reissued within 1 business day.
Yes, it is possible through a web browser, if you have an OTP card.
Yes, in this case, the OTP card is to be replaced.
No, the OTP card shall be linked to one signatory per company.
The validity term of the OTP card varies between 3 and 5 years, depending on frequency of usage of the card.
No, the card has an inbuilt battery. Once the battery gets exhausted, the card is to be replaced.
You should contact the manager of your branch or the Contact Center (7711). The lost card will be frozen and you will be issued a new one.
In English, OTP means One-Time Password, i.e. password that may be used only once.
An OTP card allows you to use any device and platform connected to the Internet and having a web browser installed.
No additional software is required to be installed for the OTP card.
There is no timeframe for the PIN-code validity. There is no automated feature insisting on a compulsory PIN-code modification either. However, you may change it at any time at your sole discretion.
Password is valid during 30 seconds
Validity period of the card is 3 to 5 years
Error of change of PIN code
Message about an error at entering of PIN code
Message on an error at repeated entering of PIN code
Message on blocking at three times of entering of incorrect PIN code. Message at change of PIN code
Request for entering a new PIN code
Request for repeated entering of new PIN code
There is no need to prolong the validity period of the card because the card is operating from 3 to 5 years
There is no need to install the additional programs, because the card operates with the help of built in electrical battery
Yes, further on a main page of IB it is possible to change the companies at discretion