Frequently Asked Questions
OTP cards
How to receive an OTP card?

You should visit a Bank branch where your account is maintained, and file your application for an OTP card.

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What will the OTP card reissue fee be?

If the reissue of an OTP card is initiated by the client, the fee will be 4,000 Tenge (according to the Bank's standard tariffs).

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How much will it take to reissue an OTP card?

An OTP card will be reissued within 1 business day.

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Is it possible to access the Internet Banking for legal entities using a mobile phone?

Yes, it is possible through a web browser, if you have an OTP card.

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The company's Director has been changed. Is it necessary to replace the OTP card?

Yes, in this case, the OTP card is to be replaced. 

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Is it allowed to open a single OTP card for several companies?

No, the OTP card shall be linked to one signatory per company.

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What is the validity term of the OTP card?

The validity term of the OTP card varies between 3 and 5 years, depending on frequency of usage of the card.

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Can the card be charged from mains as a conventional device?

No, the card has an inbuilt battery. Once the battery gets exhausted, the card is to be replaced.

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I have lost my card. What should I do?

You should contact the manager of your branch or the Contact Center (7711). The lost card will be frozen and you will be issued a new one. 

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Why is the card called OTP?

In English, OTP means One-Time Password, i.e. password that may be used only once.

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With my OTP card, can I get access solely through Windows?

An OTP card allows you to use any device and platform connected to the Internet and having a web browser installed.

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I have received my OTP card. Am I supposed to install any additional software?

No additional software is required to be installed for the OTP card.

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Will it be necessary, for safety considerations, to change the PIN-code from time to time for my OTP card?

There is no timeframe for the PIN-code validity. There is no automated feature insisting on a compulsory PIN-code modification either. However, you may change it at any time at your sole discretion.

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How long is a one time password valid?

Password is valid during 30 seconds  

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What is the validity period of a card?

Validity period of the card is 3 to 5 years

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What is Err?

Error of change of PIN code 

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What is Err1?

Message about an error at entering of PIN code 

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What is Err2?

Message on an error at repeated entering of PIN code 

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What is Err3?

Message on blocking at three times of entering of incorrect PIN code. Message at change of PIN code

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What is No1?

Request for entering a new PIN code  

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What is No2?

Request for repeated entering of new PIN code  

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Who to send a request to prolong a card?

There is no need to prolong the validity period of the card because the card is operating from 3 to 5 years

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How OTP card works, it is necessary to install the programs TumarCSP, BSS Plugin and etc.?

There is no need to install the additional programs, because the card operates with the help of built in electrical battery 

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Is it possible to connect several companies to one ОТР card?

Yes, further on a main page of IB it is possible to change the companies  at discretion

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