Frequently Asked Questions
Payments in the Mobile Application
Is it possible to pay for utilities, communication services, fines, taxes, etc. in the Jýsan mobile application?

Yes, you can. To pay for utilities, communication services, fines, taxes, etc. in the mobile application, you need to go to the "Payments" section in the Jýsan mobile application, select the region, the desired service provider, enter the payment data and make the payment

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What is the commission for paying for services in the Jýsan mobile application?

Payments in the Jýsan mobile application are commission-free. Some commissions may be charged by the service provider

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How to save a payment template in the Jýsan mobile application?

After a successful payment in the Jýsan mobile application, the system will automatically add the supplier to the "Payment Templates", and at the next payment you will not need to enter the payment details again

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Can I pay for services from a deposit or current account in the Jýsan mobile application?

Payment for services in the "Payments" section of the Jýsan mobile application is made only with bank cards. If Your funds are on a deposit or current account, You need to transfer them to Your card in the "transfers" section

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What if the payment in the Jýsan mobile application has not passed?

If you have not completed the payment in the Jýsan mobile application, you need to contact the Bank's Call-center Jýsan at 7711 (free call from mobile phones) to check the debiting of funds for payment for services and the presence of possible errors

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What should I do if I made a payment by mistake or entered the supplier's data incorrectly in the Jýsan mobile application?

If you made a payment by mistake or entered the supplier's data incorrectly in the Jýsan mobile application, you need to click on this payment in the payment history. The appeared window will display the status of the payment.

- If the status of the payment is "In processing", you need to contact the Call-center of Jýsan bank at 7711 (free call from mobile phones) to cancel the payment.

- If the payment status is "Paid", You need to contact your service provider.

- If the payment status is "Rejected", Your payment was not completed and the funds were returned to the account

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What should I do if the payment was made in the Jýsan mobile application, but the payment was not received by the supplier?

If your payment made in the Jýsan mobile application has passed, but the payment was not received by the provider, you need to click on this payment in the payment history. The appeared window will display the status of the payment.

- If the status of the payment is "In processing", you need to contact the Call-center of Jýsan bank at 7711 (free call from mobile phones) to cancel the payment.  

- If the payment status is "Paid", you need to contact your service provider.

- If the status of the payment is "Rejected", your payment was not completed and the funds were returned to the account. You should try to pay again.

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What if, when paying for services in the Jýsan mobile application, the required card for debiting is not displayed?

If, when paying for services in the Jýsan mobile application, the required card for debiting is not displayed, in the "My bank" section you need to check the card status, since it can be blocked

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How do I delete my payment history in the Jýsan mobile application?

You cannot delete the payment history in the Jýsan mobile application

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What to do if the required service provider is not listed in the Jýsan mobile application?

f in the Jýsan mobile application the required service provider is not in the list, You can leave a proposal to add the required service provider by contacting the Call-center of Jýsan bank at 7711 (free call from mobile phones) or write an email to the bank's e-mail address: info@Jýsanbank.kz

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What are the limits for making payments in the Jýsan mobile application?

There are limits for paying for services in the Jýsan mobile application, such as:

- Services of cellular operators - one-time 10,000 tenge, 30,000 tenge per month for each telecom operator.

- Transport services "Onay" in Almaty - one-time 5000 tenge, per month - 10,000 tenge.

These limits are not subject to change and are reset every month on the first day.

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How fast are payments in the Jýsan mobile application?

In the Jýsan mobile app, payments are made instantly to most service providers. In some exceptional cases, payments can take up to 3 days. In such cases, we recommend You to pay for the services in advance.

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An error notification was issued in the Jýsan mobile application while making a payment. What to do in this situation?

If you receive a notification about a mistake while making a payment in the Jýsan mobile application, you need to contact the Jýsan Bank Call-center at 7711 (free call from mobile phones) and report the error in order to send a request to the technical department of the bank. You can also write a letter to the bank's e-mail address info@Jýsanbank.kz indicating the error and payment details (personal account number, phone number, etc.)

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Can I set up automatic debiting of funds in the Jýsan mobile application for regular payments?

Unfortunately, at the moment, in the Jýsan mobile application, automatic debiting of funds for regular payments is not possible.

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Why are only Almaty services displayed in the list of service providers in the Jýsan mobile application?

If only the services of Almaty or any other city are displayed in the list of service providers in the Jýsan mobile application, you need to select the desired city. To do this, in the "Payments" section, you need to click on the location icon (on the right of the history) and select the desired city/town

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At what time is it possible to make payments in the Jýsan mobile app?

Payments in the Jýsan mobile application can be made at any time convenient for You.

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