Frequently Asked Questions
PIN-code
How to obtain /install a PIN-code on your payment card?

Upon receipt of your payment card, you should set up a PIN-code. You can set up the PIN-code in two ways:

  • through the Jýsan mobile application;
  • through the Bank's ATM on your own.

Setting up the PIN-code through the Bank's ATM

  1. from your mobile phone number registered with the Bank, send the following SMS at 7711: "epin ХХХХ" (where ХХХХ are the last 4 digits on your payment card);
  2. in response, you will receive an SMS with a temporary code from the Bank;
  3. then you should insert your card into a Jýsan Bank ATM and enter the received temporary code in the PIN-code field;
  4. from the ATM menu, choose "Set up/Change the PIN" and enter the PIN-code created by you to your payment card in the specified field twice (the ATM is to issue a message and receipt to confirm that the PIN-code has been changed successfully);
  5. once the permanent PIN-code is set up, your payment card is activated and ready for use.

Important! The temporary code is intended solely for setting up the PIN-code to your payment card through a Jýsan Bank ATM and is valid for 30 calendar days. The temporary code may not be used for any other transactions. If the PIN-code is set up using the Jýsan mobile application, it is not necessary to request for a temporary code.

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What should I do, if I forgot the PIN-code?

If you forget the PIN-code to your payment card, you can set up a new PIN-code in either of the following ways:

• Using the Jýsan mobile application, if you have access to your My Account. For this, you are required to: 

  1. log in through the Jýsan mobile application (access your My Account) and go to the "My Bank" Section;
  2. choose the required card and tap it to go to the "Card Details" Section;
  3. select the "Change the PIN-code" line;
  4. enter the new PIN-code twice in the popped up box.

• Changing a PIN-code through the Bank's ATM on your own. For this, you are required to:

  1. contact the Bank's Call Center and delete your old PIN-code;
  2. from your mobile phone number registered with the Bank, send the following SMS at 7711: "epin ХХХХ" (where ХХХХ are the last 4 digits on your payment card);
  3. in response, you will receive an SMS with a temporary code from the Bank;
  4. then you should insert your card into a Jýsan Bank ATM and enter the received temporary code in the PIN-code field;
  5. from the ATM menu, choose "Set up/Change the PIN" and enter the PIN-code created by you to your payment card in the specified field twice (the ATM is to issue a message and receipt to confirm that the PIN-code has been changed successfully);
  6. once the permanent PIN-code is set up, your payment card is activated and ready for use.

Important! The temporary code is intended solely for setting up the PIN-code to your payment card through a Jýsan Bank ATM and is valid for 30 calendar days, the temporary code may not be used for any other transactions.

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I am in a foreign country and have forgotten the PIN-code to my payment card. May I obtain a new one?

If you are abroad and forgot the PIN-code to your payment card, you may receive a new PIN-code, provided that you have access to the Jýsan mobile application. For this, you are required to: 
- log in through the Jýsan mobile application (access your My Account) and go to the "My Bank" Section;
- choose the required card and tap it to go to the "Card Details" Section;
- select the "Change the PIN-code" line;
- enter the new PIN-code twice in the popped up box.

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What should I do if I have entered the PIN-code improperly several times and my card is frozen?

If the PIN-code to your payment card has been entered incorrectly several times and your card is frozen, you are required to zero the PIN-code typing attempt counter (related fees can be applicable according to the payment card processing tariffs). To zero the PIN-code typing attempt counter, you are required to:
- Log in through the Jýsan mobile application (access your My Account), go to the "My Bank" Section, select the required card and tap it in order to move to the "Card Details" Section, and then tap "Zero the PIN-code Typing Attempt Counter" 
- Or contact the Bank's Call Center at 7711 (toll free from mobile phones) to zero your attempts to enter an erroneous PIN-code to the payment card. 

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What should I do, if the last digit is illegible on the PIN-envelope?

If digits in the PIN-envelope illegible, please visit any Bank branch at your convenience for the PIN-envelope to be reissued.

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What should I do, if no SMS with the temporary code is received?

If you receive no SMS with the temporary code, please check if you have entered properly the text "epin ХХХХ" (where ХХХХ are the last 4 digits on your payment card) in the SMS sent at 7711. If the text has been entered properly, please contact the Bank's Call Center at 7711 (toll free from mobile phones).

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What should I do, if a payment made using the temporary code has not been accepted?

No payment or transactions may be enacted using the temporary code. The temporary code to a payment card is intended solely for being replaced with a permanent PIN-code.

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What should I do, if the temporary code is expired?

If the temporary code to a payment card is expired, you should resend the following SMS at 7711: "epin ХХХХ" (where ХХХХ are the last 4 digits on your payment card).

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Can I replace the temporary code with a permanent one using the Jýsan mobile application?

The temporary code to a payment card can be replaced with the permanent one through Jýsan Bank ATMs only.

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Why to replace the temporary code with the permanent one?

The temporary code to a payment card is intended solely for being replaced with a permanent PIN-code, as no payments or transactions with a payment card may be executed using the temporary code.

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What should I do, if the PIN-code is issued in an envelope, but I have lost it?

If a PIN-envelope is lost, please visit any Jýsan Bank branch at your convenience for the PIN-envelope to be reissued. In addition, if you have access to your My Account in the Jýsan mobile application, you can change your PIN-code. For this, you are required to: 
- log in through the Jýsan mobile application (access your My Account) and go to the "My Bank" Section;
- select the required card and tap it, in order to move to the "Card Details" Section;
- select the "Change the PIN-code" line;
- enter the new PIN-code twice in the popped up box.

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How can I change the current PIN-code to my payment card?

The current PIN-code to your payment card may be changed in either of the following ways:
1. Through the Jýsan Bank ATMs. For this, you are required to:
- insert your card into a Jýsan Bank ATM and enter you current PIN-code;
- from the ATM menu, choose "Set up/Change the PIN" and enter the new PIN-code to your payment card in the relevant box twice (the ATM is to issue a message and receipt to confirm that the PIN-code has been changed successfully).
2. Using the Jýsan mobile application, if you have access to your My Account. For this, you are required to:
- log in through the Jýsan mobile application (access your My Account) and go to the "My Bank" Section;
- select the required card and tap it, in order to move to the "Card Details" Section;
- select the "Change the PIN-code" line;
- enter the new PIN-code twice in the popped up box.

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