Frequently Asked Questions
Travel Section
Which service in the "Travel" Section is used to make purchases through the Jýsan mobile application?
To make purchases through the Jýsan mobile application, an online travel organization service
www.onetwotrip.com is used in the "Travel" Section.
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Which services are provided through the "Travel" Section in the Jýsan mobile application?
In the "Travel" Section, you may use the following services: - hotel reservation throughout the world
- purchase of air tickets
- purchase of railway tickets
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What Bonus is available for payments through the "Travel" Section in the Jýsan mobile application?

If your payment card is qualified and subscribed for the "TRAVEL" package, the Bonuses accrued for purchases made through the "Travel" Section of the Jýsan mobile application, will be up to 10%. If your card has not been subscribed for the "TRAVEL" package, the Bonuses will be accrued according to your payment card's tariffs.

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Which cards may I use to make payments in the "Travel" Section?

You may make payments through the "Travel" Section of the Jýsan mobile application using any payment card issued by Jýsan Bank.

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How will I get the tickets purchased through the "Travel" Section of the Jýsan mobile application?
When purchasing a ticket through the Jýsan mobile application using the "Travel" Section, it is required to specify your email address, an electronic version of the purchased ticket should be sent to, stating all the requisite data.
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If a purchase is made through the "Travel" Section of the Jýsan mobile application in a different currency, is conversion performed automatically?
Any purchases made through the "Travel" Section of the Jýsan mobile application shall be in Tenge.
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How will a ticket purchased through the "Travel" Section be returned?

A ticket purchased through the "Travel" Section of the Jýsan mobile application may be canceled through the link included in the message received together with the e-ticket.  However, if the purchase is canceled, the vendor may impose a penalty.  The penalty amount, as well as purchase cancellation terms and conditions depend on the vendor concerned.  For more details regarding the cancellation please visit www.onetwotrip.com - see "Frequently Asked Questions," or contact the OneTwoTrip 24-h/7-day Client Service at: +7 717 278 81 10.

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If a ticket purchased through the "Travel" Section of the Jýsan mobile application is canceled, will the Bonus be retained?

If a purchase made through the "Travel" Section of the Jýsan mobile application is canceled, the accrued Bonus shall be zeroed. 

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What should I do, if data on a ticket purchased through the "Travel" Section in the Jýsan mobile application, are incorrect?
If data on the ticket purchased through the "Travel" Section in the Jýsan mobile application are incorrect, you should contact the Online Support Service at www.onetwotrip.com, or contact the 24-h/7-day Client Service of OneTwoTrip at: +7 717 278 81 10.
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What should I do, if a payment is not recognized in the "Travel" Section"?
In case if a payment is not recognized in the "Travel" Section, you are required to contact the Call Center of Jýsan Bank at 7711 (toll free from mobile phones) and inform the operator to that effect or send a letter to email address info@jysanbank.kz.
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What should I do, if a ticket purchased through the "Travel" Section has not been received to my email address?
If the ticket purchased through the "Travel" Section has not been received to the email address, you should contact the Online Support Service at www.onetwotrip.com or contact the 24-h/7-day Client Service of OneTwoTrip at: +7 717 278 81 10.
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What fees will the Bank charge for a purchase of tickets from the "Travel" Section in the Jýsan mobile application?

No fees shall be chargeable for purchases made through the "Travel" Section of the Jýsan mobile application.

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Which service in the "Travel" Section is used to make purchases through the Jýsan mobile application?
To make purchases through the Jýsan mobile application, an online travel organization service
www.onetwotrip.com is used in the "Travel" Section.
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Which services are provided through the "Travel" Section in the Jýsan mobile application?
In the "Travel" Section, you may use the following services: - hotel reservation throughout the world
- purchase of air tickets
- purchase of railway tickets
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What Cashback is available for payments through the "Travel" Section in the Jýsan mobile application?

For payments made through the "Travel" Section of the Jýsan mobile application, the cashback-travel is up to 10% of the paid amount.

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Which cards may I use to make payments in the "Travel" Section?
Payments in the "Travel" Section may be made by holders of any payment cards issued by Jýsan Bank .
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If a payment is made through the website www.onetwotrip.com, will any Cashback be available in the amount of up to 10 %?

No. If a payment is made through any platforms without the Jýsan mobile application, the standard Cashback of the used payment card shall be accrued.

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How will I get the tickets purchased through the "Travel" Section of the Jýsan mobile application?
When purchasing a ticket through the Jýsan mobile application using the "Travel" Section, it is required to specify your email address, an electronic version of the purchased ticket should be sent to, stating all the requisite data.
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If a purchase is made through the "Travel" Section of the Jýsan mobile application in a different currency, is conversion performed automatically?
Any purchases made through the "Travel" Section of the Jýsan mobile application shall be in Tenge.
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How will a ticket purchased through the "Travel" Section be returned?
A ticket purchased through the "Travel" Section may be canceled through the link included in the message received together with the e-ticket. However, if the purchase is canceled, the vendor may impose a penalty. The penalty amount, as well as purchase cancellation terms and conditions depend on the vendor concerned. For more details regarding the cancellation please visit the website www.onetwotrip.com, "Frequently Asked Questions," or contact the 24-h/7-day Client Service of OneTwoTrip at: +7 717 278 81 10.
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What should I do, if data on a ticket purchased through the "Travel" Section in the Jýsan mobile application, are incorrect?
If data on the ticket purchased through the "Travel" Section in the Jýsan mobile application are incorrect, you should contact the Online Support Service at www.onetwotrip.com, or contact the 24-h/7-day Client Service of OneTwoTrip at: +7 717 278 81 10.
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What should I do, if a payment is not recognized in the "Travel" Section"?
In case if a payment is not recognized in the "Travel" Section, you are required to contact the Call Center of Jýsan Bank at 7711 (toll free from mobile phones) and inform the operator to that effect or send a letter to email address info@jysanbank.kz.
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What should I do, if a ticket purchased through the "Travel" Section has not been received to my email address?
If the ticket purchased through the "Travel" Section has not been received to the email address, you should contact the Online Support Service at www.onetwotrip.com or contact the 24-h/7-day Client Service of OneTwoTrip at: +7 717 278 81 10.
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What fees will the Bank charge for a purchase of tickets from the "Travel" Section in the Jýsan mobile application?

No fees shall be chargeable for a purchase of tickets through the Jýsan mobile application, from the "Travel" Section.

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