Frequently Asked Questions
UNISTREAM
How to make a Unistream international money transfer?

A Unistream international money transfer may be made at a branch of the Bank.

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What currencies are supported by the international Skorokhod money transfers?

The Unistream money transfer transactions are conducted in Tenge, US dollars, Eur, and Rubles.

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What countries can I sent money to via the Unistream international money transfer system?

The full list of countries covered by the Unistream system is available on the website (Services - Money Transfers), or you can contact the Bank's Call Center at 7711 
 

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When will the money be received if sent via Unistream?

A Unistream money transfer shall be received within 10 minutes. 
 

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What is the maximum amount that can be transferred via the Unistream system?

The maximum amount that can be transferred via Unistream is 10,000.00 US dollars or its equivalent in the Russian Rubles, Eur, Tenge. Within the RoK, the money transfer amount is 5,000,000 Tenge.

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Who shall pay the fees for a Unistream money transfer - the sender or the recipient?

It is only the sender who shall pay the Unistream money transfer fee.

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What is the period during which the recipient may come to receive the money transferred through the Unistream system?

The money transferred via Unistream shall be stored in the system for 180 days.

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If the client enters erroneous data of the recipient when sending a Unistream money transfer, what should he/she do?

It is required to contact the branch where he/she has sent the Unistream money transfer from. 
 

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May any third party acting on the basis of a power of attorney send/ receive a Unistream money transfer?

A Unistream international money transfer may be received/ sent under a notarized power of attorney.

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If the sender makes a Unistream money transfer in a certain currency, will the recipient be able to receive it in another one?

The recipient of a Unistream money transfer may receive the money in another currency, depending on the country of receipt. The currencies shall be converted at the Unistream exchange rate.

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Is it allowed to transfer money via Unistream to legal entities? Or to receive the money sent by a legal entity through Unistream?

No Unistream international money transfer may be sent to or from a legal entity.

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Is it possible to cancel any money transfer that has already been executed via Unistream?

To cancel a money transfer, it is necessary to contact the branch the money transfer has been executed at.

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