Frequently Asked Questions
Western Union
How to make a Western Union international money transfer?

A Western Union international money transfer may be made at a branch of the Bank.

Thanks for the feedback
Answer was useful
What currencies are supported by the international Western Union money transfers?

The transfer transactions via the Western Union system are executed solely in Tenge and US dollars. Within the RoK, the transactions may be executed solely in US dollars.

Thanks for the feedback
Answer was useful
What countries can I sent money to via the Western Union international money transfer system?

The full list of countries covered by the Western Union international money transfer system is available on the website (Services - Money Transfers), or you can contact Jýsan Bank's Call Center at 7711 (all free from mobile phones).

Thanks for the feedback
Answer was useful
When will the money be received if sent via Western Union?

A Western Union money transfer shall be received within 15 minutes. 
 

Thanks for the feedback
Answer was useful
What is the maximum amount that can be sent via the Western Union system?

The maximum amount that can be transferred via the Western Union system is 7,499.00 US dollars or its equivalent in Tenge. 

Thanks for the feedback
Answer was useful
Who shall pay the fees for a Western Union money transfer - the sender or the recipient?

It is only the sender who shall pay the Western Union money transfer fee.

Thanks for the feedback
Answer was useful
What is the period during which the recipient may come to receive the money transferred through the Western Union system?

Within 90 days. 
 

Thanks for the feedback
Answer was useful
If the client enters erroneous data of the recipient when sending a Western Union money transfer, what should he/she do?

If an error is made when sending a Western Union international money transfer, it is necessary to contact the branch where the money transfer has been made.
 

Thanks for the feedback
Answer was useful
May any third party acting on the basis of a power of attorney send/ receive a Western Union money transfer?

No Western Union international money transfer may be received/ sent under a power of attorney.

Thanks for the feedback
Answer was useful
If the sender makes a Western Union money transfer in a certain currency, will the recipient be able to receive it in another one?

The recipient of a Western Union money transfer may receive the money in another currency, depending on the country of receipt. The currencies shall be converted at the Western Union exchange rate. 
 

Thanks for the feedback
Answer was useful
Is it allowed to transfer money via Western Union to legal entities? Or receive the money sent by a legal entity through Western Union?

A Western Union international money transfer may be sent to or received from a legal entity, if the legal entity has contractual relationships with Western Union.

Thanks for the feedback
Answer was useful
Is it possible to cancel any executed Western Union money transfer?

To cancel a Western Union international money transfer, it is necessary to contact the branch that has executed the money transfer.

Thanks for the feedback
Answer was useful
An error has occurred
For technical reasons, your application can not be accepted at this time, repeat the attempt later.
The application is accepted
Thank you, your application is accepted. Our manager will contact you very soon